Thank you for choosing Qualify Learn for your educational journey. We strive to ensure that every learner has a valuable and fulfilling experience while exploring, assessing, and purchasing our online or classroom-based courses. Like any online purchase, certain terms and conditions apply to our Refund Policy. By purchasing a course through the Qualify Learn website, you acknowledge and agree to our Privacy Policy, Terms of Use, and the specific terms outlined below.

For Long-Term Courses (Duration 6 Months and Above)

If a student wishes to cancel their enrollment, either before or after the commencement of classes, they must notify Qualify Learn in person, via email, by certified mail, or through a formal termination request. The cancellation will be effective from the date the notice is received or postmarked.

Cancellations can be made:

• In person
• By electronic mail
• By certified mail
• By termination or based on the last date of attendance by the student

Refund Policy:

1. Full Refund: All payments will be refunded if the application is not accepted by the institution or if the student cancels within three business days after signing the enrollment agreement and making the initial payment.
2. Cancellation Before First Class: If a student cancels after admission but before the start of the first class, all monies paid will be refunded except for the registration fee (not exceeding $100.00 or its equivalent).
3. Drop/Add Period: The drop/add period is the first week of classes. A full refund of all tuition and fees, excluding the registration fee, will be granted if the student withdraws within this period. No refunds will be processed after the drop/add period has ended.
4. Withdrawal After Admission: If a student withdraws, whether voluntarily or due to dismissal, the entire amount paid will be forfeited except for any refundable deposits. This applies to all forms of withdrawal, including voluntary or institutional dismissals.
5. Fee Refund System: If a student chooses to withdraw from their enrolled program, the institution will follow a structured, four-tier refund system based on the timeline of withdrawal and fees remitted.

For Short-Term Courses (Duration Less Than 6 Months)

At Qualify Learn, we offer both online and classroom training across a variety of professional certification programs. Our short-term courses are designed to help professionals in their exam preparation, including programs such as PMP, CAPM, Six Sigma, ITIL, and more.

Cancellation & Refunds: Classroom Training/Instructor-Led Online Training

1. Postponement/Cancellation by Qualify Learn:
   • Qualify Learn reserves the right to postpone or cancel an event due to insufficient enrollments, instructor illness, or force majeure events (e.g., natural disasters, political instability).
   • In the event of cancellation by Qualify Learn, a 100% refund will be provided to the participant.
2. Cancellation by Participant:
   • If a participant cancels 7 days or more before the event, 10% of the total fee will be deducted, and the remaining amount will be refunded.
   • If a participant cancel less than 7 days before the event, no refund will be provided.

Cancellation & Refunds: Online Training

1. Cancellation Within 48 Hours:
   • If the participant cancels within 48 hours of subscribing to an online course, 5% of the total fee will be deducted as an administration fee, and the remaining amount will be refunded.
2. Cancellation After 48 Hours:
   • If the cancellation occurs after 48 hours of subscribing, no refund will be provided.
3. Third-Party Courses:
   • For third-party courses (e.g., MS Project, MS SharePoint), 50% of the total fee will be deducted as administrative and cancellation charges if the cancellation is made within 48 hours of subscription.
   • No refund will be provided after 48 hours of subscribing to third-party courses.
4. UK Consumer Protection Law:
   • UK students are entitled to a 14-day cooling-off period from the date of purchase. If the course content has not been accessed, a full refund will be provided within this period.

Refunds: Duplicate Payments

• Refunds for duplicate payments will be processed using the original payment method within 5-7 working days after receiving notification from the customer.

Note 1: All refunds will be processed within 30 days of receiving the refund request.